Basic Policy

At PHC Group, we seek open and constructive dialogue with the wide variety of stakeholders who contribute to our business. We actively listen to the perspectives and expectations of these stakeholder groups, including customers, employees, business partners, shareholders, local communities, government agencies, and the media. By fostering two-way communication and ensuring timely and appropriate disclosure of information, we aim to build and maintain strong, trusting relationships.

When sharing information about our business activities and initiatives, we prioritize timeliness, fairness, accuracy, and clarity to ensure transparency, confidentiality, and accountability. Through ongoing dialogue, we stay closely attuned to stakeholder needs and expectations, incorporating them into our efforts to drive sustainable growth and create long-term corporate value.

Driven by our commitment to creating significant value for everyone we serve, we will continue to deepen trust, embrace collaboration, and pursue our vision as a leader in advancing the future of healthcare.

Communications Policy

We engage in stakeholder communications activities guided by the following values:

Curiosity

• With a customer’s perspective mindset, we actively seek to understand the needs of our stakeholders and ensure we share insights that reflect evolving societal trends and expectations.
• Drawing inspiration from everything around us, we embrace new ways of thinking and innovative ideas to deliver values that exceed the expectations of our stakeholders.

Courage to Act

• We strive to reach our full potential and connect with society openly and sincerely through transparent and timely information disclosure.
• We engage proactively and openly with stakeholders and approach new challenges with boldness, viewing change as a catalyst for progress.

Respect & Collaboration

• Through respecting one another and working together as “One PHC,” we seek to achieve shared goals and continue building trust with our diverse stakeholders.
• By embracing diverse perspectives across our businesses and global organization, we create a sustainable and resilient business model that drives long-term success.

Integrity

• We uphold the highest standards of honesty, fairness, and transparency, ensuring that we maintain any requirements of confidentiality and ethical behavior in our communication and operations.
• We ensure that our communication reflects ethical principles, building trust through accurate and transparent information sharing with all stakeholders.

Process for Identifying Key Stakeholders

PHC Group recognizes stakeholder groups that play a critical role in our business operations. These include Customers, Employees/Families, Shareholders/Investors (Financial Institutions), Business Partners/Vendors/Suppliers/Agents, Government/Municipalities/Government Institutions/Industry Associations, Local Communities, Future Generations, the Environment (Silent Stakeholder), and Media.

The process for identifying these stakeholders was as follows:

1. Create a comprehensive list of all stakeholders involved in PHC Group’s business activities.
2. Categorize stakeholders based on their roles and relationships with our organization.
3. Evaluate each stakeholder group based on their relationship with PHC Group, their influence on our business activities, and our ESG commitments to identify the key stakeholders vital to driving sustainable growth and delivering value to all.

Relationships Between Stakeholders and PHC Group

Communications with Stakeholders