PHC GROUPPHC Holdings Corporation

About Us

About PHC GroupCEO MessageMission, Vision & ValuesValue Creation PlanHistory LeadershipPHC Group by the Numbers

Group Companies

Ascensia LSI Medience Wemex Mediford Epredia PHCbi PHC IVD

Products & Services

Cancer Pathology Biologic & Cell Preservation Diagnostic Testing Patient Record & Billing Software Diabetes Management Medical Device & Drug Delivery

Sustainability

Investor Relations

INVESTOR RELATIONS

Newsroom

NEWSROOM
CareersContact
JP

Other PHC Group Websites

Other PHC Group Websites

CareersContactJP
Sustainability > Governance Initiatives > Code of Conduct > Providing Value to Customers

PHC Group Code of ConductProviding Value to Customers

Table of contents

Quality and Safety of Products and Services

We prioritize the quality and safety of our products and services,
striving to provide precise and reliable healthcare products and services to our customers,
thereby contributing to the creation of a healthier society.

  • To secure the quality, effectiveness, and safety of our products and services, we fulfill requirements of Laws and Regulations, and Internal Rules, and promote an effective and efficient quality management system.
  • To consistently deliver high-quality products and services to research and medical fields, we establish and maintain a supply chain with our suppliers that ensures quality and safety.
  • In the event of a significant issue with the quality or safety of any of our products or services, we provide accurate and transparent disclosures to our customers and other stakeholders of relevant information, take appropriate measures to prevent further harm, investigate the root cause and work toward preventing recurrence.

Examples of Key Relevant Laws and Regulations, including but not limited to:

Laws Securing the Quality and Safety of Pharmaceuticals and Medical Devices:

  • JapanPharmaceuticals and Medical Devices Act (PMD Act)
  • United StatesFederal Food, Drug, and Cosmetic Act (FD&C Act)
  • EuropeMedicinal Products Directive (MPD) (Directive 2001/83/EC), Medical Device Regulation (MDR) (Regulation (EU) 2017/745), In Vitro Diagnostic Medical Device Regulation (IVDR) (Regulation (EU) 2017/746)
  • ChinaDrug Administration Law, Regulations on the Supervision and Administration of Medical Devices

Laws Establishing the Liability of Manufacturers for Damages Caused by Product Defects:

  • JapanProduct Liability Act (PL Law)
  • United StatesState Laws regarding Product Liability
  • EuropeProduct Liability Directive (PLD) (Directive (EU) 2024/2853)
  • ChinaProduct Quality Law, Consumer Rights Protection Law

Research and Development

We are committed to understanding the diverse challenges faced by researchers and healthcare
professionals and aim to address these challenges through the creation of innovative solutions.
Our goal is to contribute to better health for patients by engaging
n research and development in a lawful and ethical manner.

  • When using research facilities and equipment, we comply with Laws and Regulations, and Internal Rules, with attention to safety and environmental considerations.
  • In clinical research and similar activities, we respect the dignity and human rights of research subjects, prioritize their safety, and fully respect their privacy and other legal rights. Additionally, when handling laboratory animals, we adhere to ethical standards such as the “3Rs” principle (Replacement: use of alternatives, Reduction: minimizing the number of animals used, Refinement: enhancing animal welfare).
  • We commit to integrity in the publication and reporting of research findings, refraining from any fraudulent activities such as fabrication, falsification, or plagiarism, and do not engage in or support such activities.

Examples of Key Relevant Laws and Regulations, including but not limited to:

Laws for Conducting Clinical Research in Medicine and Pharmaceuticals to Ensure Reliable Results:

  • JapanClinical Trials Act
  • United StatesCode of Federal Regulations Title 21 Parts 50, 54, 56 and 58
  • EuropeClinical Trials Regulation (CTR) (Regulation (EU) No 536/2014)
  • ChinaDrug Administration Law, Good Clinical Practice for Drugs

Laws for the Protection and Proper Management of Animals:

  • JapanAct on Welfare and Management of Animals
  • United StatesAnimal Welfare Act (AWA)
  • EuropeAnimal Welfare Directive (AWD) (Directive 2010/63/EU)
  • ChinaRegulations on the Administration of Laboratory Animals

Laws to Ensure related to the Safety of Chemical Substances:

  • JapanChemical Substances Control Law
  • United StatesToxic Substances Control Act (TSCA)
  • EuropeRegistration, Evaluation, Authorization and Restriction of Chemicals (REACH)
  • ChinaMeasures for the Environmental Management of New Chemical Substances
Safe and Secure Working Environments
PHC Group Code of Conduct

Contents